SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Curvy Lab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://curvylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took with a coupon from the store. Delivery to Mo about 3 weeks. At first glance, I thought big, but I was wrong. Measured, it turned out just right. My European size 36C But took 38C, in general good, but next time I will take less.
Excellent bra, wide straps very support well, for large volumes a very good thing!!! Side tightens-picks up, fast delivery to Omsk 14 days from the time of order. It is easy for the summer period in general will be good!!!!
Super, I highly recommend, the size is really big, the quality is very good, I will order more. Thank you store, delivery is super fast.
This product is great and I'm amazed that it fits so well. It fits perfectly! And I'm a 36GG and I ordered a 38G and it's great! The bra is full coverage but it looks good (more like sports bra, not like a grandma bra). I'm really happily surprised! If you're looking to order it though, just know that the straps can only. be adjusted via small pockets (see my pictures) so once it's at its tightest, it cannot go more.
Great Bra. Nowhere does not rub anything, does not press, maybe it's because the bones are sewn outside. The straps are wide, do not fit into the shoulders. Unusual adjustment of the length of the straps. On our 85D perfectly fit 38D-goes in size. The composition of the fabric in the photo is completely synthetic, so in the summer, it may be hot. I did not communicate with the store. The order was sent out very quickly, during the day. I think I will buy other colors.
Delivery is fast. The product is excellent, the quality is super. I recommend.
Very good bra, I thank the store for orienting me in my size, it suits me perfect, it's beautiful
For a long time I was looking for a bust to order on Ali, I came across this store. The package in Hmao was exactly a month. The bra is well packed, in a bag, then in a puffy bag. I ordered 36 F my volume is Russian 80F. Well, of course the bust is good, the size approached perfectly! But there are a couple of shortcomings, straps for suspenders in the top and in the bottom are made on loops, I would add a couple more, and the chest slightly swam on the sides, and so of course everything is cool, nothing presses, straps are quite wide and do not stick into the shoulders, The fabric of the bust itself is such that it can be used on the beach instead of a swimsuit, the store order sent quickly, girls, recommend 100%
Many thanks to the store!!!! very quickly sent the goods!!! The size approached perfectly for height 167 weight 65 kg. Excellent quality. No smell. Sat on the chest perfectly. I recommend, I will order more!!!!!!!!!!!!
More than perfect .... order on November 11 and reception FRANCE on November 23... thank you... Article according to the announcement .... double bra, adjustable... very good maintain... for the size, I saw with the store who gave me very Quickly answered and very well advised... in France, I do 90F, I ordered 34 E and it's impeccable... fast shipping and well packaged, individual plastic + cardboard... very good Communication .... I recommend + + + + +