SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Curvy Lab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://curvylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bras fully correspond to the description. I order the second time. Quality is good, I wear every day. In washing behave perfectly, stretch a little and do not lose color. In size, on the parameters chest 100 cm waist 80 cm, took the size L and XL. The usual size of the bra I take 80-85b. The difference is about 1 cm, and this difference is not noticeable. Fit in size. But I still want to be more free. Next time I order 2XL.
Came earlier than a month. I ordered it for my mother, she is delighted. Happy. Everything came up, thank you.
To small
I order a second time. Good tops. Big breasts, of course, do not hold like a bra, but for home and cottages just fine! The parcel was tracked. Thank you.
I took several years such tops, the store was different. But I liked everything, the quality is good. Inside the tops of the cups. Our S, took M.
These fit nice and feel durable
He arrived in 24 days. Normally I wear 36B 92cm I took size m and it's perfect. Just like the picture. It feels soft and comfortable. happy with purchase and fast delivery.
The material is good, quality, does not smell, it stretches well, the seams are quality. Took XXXL, chest 3 size, chest girth 108 cm. Delivery is fast. I recommend.
This is my second set. Quality at altitude. Now I do not wear a bra. Can only for the occasion. Very comfortable and well holds the top. I use without liners. L at 80-85 with excellent.
The quality is excellent. On og92 and OPG 75 size M came well.
Instant shipment and fast shipping. Color rendition is slightly distorted, in life not so muted and noble colors. Brighter. I bought my daughter, on the OG 80 (73 under the breast), the size of L is straight tyutelka-v-tyutelka. Less would not fit. The fabric is not thin and imperceptible under the clothes, as in similar tops for 500 rubles/piece, elastic, as in swimsuits of The Times of the USSR-loose. Quality is good When the package is opened, there is a small smell of chemistry. Delivery to Mo-only 15 days (!). Both the product and the store recommend
Quality is very good: smooth seams, soft material. comfortable, comfortable. I advise to buy.
Exactly as described, and even better. Specially given the price, they are perfect. As I just got a breast surgery (cancer) I asked the store to send asap as I needed the bra 24/7 after the surgery. It came to Thailand in 10 days. Perfect service, good communication, great product. Highly recommended. NB: I took size L for my 90C (92, 70, 92, 165cm). Works perfect for me.
Excellent quality highly recommended, very good shipping, I will keep buying
Thanks to the store. Very good tops-keep. Acquired to replace compression underwear during rehabilitation after mammoplasty. The size ordered M, approached (og-91, opg-71). How quickly stretch and as in the process of socks-time will show, but it is still convenient. It was much more convenient than expensive Italian tops-in their dimensional grid it was impossible to choose the size-either in the chest very presses, or the belt and straps are too loose. And with these all turned out) I recommend unequivocally!
I have ordered these before in the white, beige, and black. I love them. Great price compared to everybody else. I ordered the blue, purple, and rose red.
Good set. Colors are the same as in the photo. For OG 100 took the size of M, and everything is very well suited. In the bodice there are small foam cups. For sports and outdoor activities, it is hardly suitable for those who have a big chest, but for sleep and to fall home on the day off-the very thing. Very pleased with the post of China-saw in the warehouse that two parcels (from different stores) are issued on one address and issued two parcels in one big package-this has never been.
Amazing quality!
Perfect fit; feels good on body. Quality is good too.
Super! Has already bought all friends)
Delivery 14 days to the altai territory. The description corresponds, the colors are pleasant.
I ordered, knowing that i would get-before that, my mother took the same kit, so i did not doubt the quality-she has been wearing it for six months and does not get enough. I have size 48, chest-80d. Conveniently, qualitatively, quickly delivered to the moscow region. Thank you!
The product is excellent, the quality is good. I ordered earlier such models, but the quality was much worse, the same just delight. I recommend.
Excellent very good material nice colors no imperfection
Very soft material. Busts are much better in quality than took earlier from a year ago from another store. Thank you!