SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Curvy Lab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://curvylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received, it was necessary to take a smaller size, but not critical, I will try, ironed, you can wear
The description corresponds, the size approached. Seller recommend
Cool shirt! All as in the description, such and wanted! Only the buttons are better to immediately change. One button at the first fitting broke off. Well, it's not scary.
Thank you very much! Shirt received and I liked it. Seller sociable, told the size. On the bust 118 went and even free. The fabric is thin, nice body. Of the disadvantages that the black shirt sewn transparent buttons white thread and heavy buttons attached to shirt, and only on the bar. Recommend buying.
Honest 5 stars. Great thing. The fabric is not annoying, the color is amazing, sewn flawlessly. Pleasantly surprised. My height is 176. Weight 72. XL sat flawlessly, the sleeves are long, does not press anywhere, but does not hang out with a raspashonka.
Delivery month. Quality is good. On the parameters G 104 T 83 OB 104 took XXL. Fit in size. The fabric is pleasant, the color is as in the photo
Excellent shirt, quality material, does not shine through, the store responsive changed my size at my request .... thank you very much, I will still order...
The shirt is pretty, the fabric is dense, outwardly smooth neat, and like everything as in the photo of the store
The quality of the blouse is good, mom is happy. The store is good, sociable. To delivery I have questions, on the territory of China the track was not tracked, delivery to St. Petersburg a little more than a month. In general, the seller is good, I advise him to buy.
The goods went to Moscow 10 days! Sent the store immediately. Fire Fire! The fabric is unrealistically cool)) The seams are even nothing sticks out! All buttons are even sewn perfectly) took the size s a little big (although it can just loose cut) but looks great!! I will take things from the seller, definitely!!!