SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Curvy Lab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://curvylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The blouse was delivered very quickly, the size S corresponds to the Russian 44 (og88), the sleeves are narrow, on full hands will be tight. The color is brighter than in the store's photo, but also not bad. I'm happy, thank you!
Cute, a little hard to feel, but soo soo beautiful. Will buy again. Thank you
Shirt really beautiful! Though שהצבע don't like in the picture, invited pink but got heat לדעתי. I am very satisfied. Sitting מדוייק
Blouse nice, quality norms, delivery fast, thanks.
On an advertising photo print with a pink in life, it is beautiful brown))) but I'm happy, I like it!) Cut wide not fitted, if desired, you can sew, well, I need to shorten slightly as I do not have a big growth of 164 cm long))) in general, for such money is very satisfied) Maybe later I will add a photo)
Everything is super! Only the smell is terrible! .. but after washing everything is OK)
Took 3 weeks to arrive in the Netherlands. I love this shirt!. The sleeves are long enough (and I have long arms!). Colors are nice and bright and the print is beautiful. The shirt is made very nicely and has a nice cut. Perfect to wear on jeans with sneakers or wear to the office with high heels. Reccomend this shirt and this store.
And yet White is more beautiful than gray. Though, both are honored.
Beautiful, tailored to body. I have large breasts, as going to take a XL, took a L instead & I dont regret it. Love this blouse.
Nice blouse. Very comfortable. You can carry a lot with. Height 1.64, chest 91, waist 74. Recommend it.
Whole beautiful blouse. I have L ordered, normal S/m but he fits perfectly. Very happy with it. Top.
Great blouse, not expected great, we have such is not cheaper than 2.500 T and then the quality is not like this, thank you very much store, I will return to you
3. the quality is excellent. All the stitches are smooth. No smell, just packing. There will be a rejection and norms. The size approached m at 94-78-95.
The blouse was very liked, made qualitatively. At 42-44 came size S, sits freely. Delivery is very fast, about 3 weeks. Thank you store! Recommend it.
I ordered clothes for the first time, before only covers and glasses) worried that I will not guess with the size and that the quality will be shit) but not! Super quality! Super shipping! Super blouse and dress! Mega nice to the body, sleeves fit, sits perfectly (well I think so)) photos attached))) shorter, recommend)
The shirt for its cost is excellent, you can make a lot of images. The only deep cut, or something should be fed, or notched. At 82-66 sits well
It looks beautiful and has arrived very fast I like it very much I am Vega de Logroño
Color are the same as in the picture
It's been two months, maybe more. It's cool. Great sitting, the color is nice
Nice top!