SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Curvy Lab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://curvylab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Zkaz came very quickly. Good quality. For the summer will be very good.
Everything corresponds to the description of 100% very much! with the store did not communicate. on my size m took M. all to the point. I recommend! thanks to the seller
The fabric is very soft, pleasant to the touch. The store combined several orders with other sellers, came all in one package. Well done, Twisted! Thank you!
The order is received on time. The top corresponds to the description and color as in the picture.
The parcel came very quickly, thank you. to Moscow in 10 days. Sewing neat, thread does not stick out, the color fully corresponds. The size grid also corresponds, I reinsurance and ordered the largest size 5 XL and it was great on the Russian 52-54. Order from this store this thing of its size. In general, I'm happy. thanks to the seller!
Loved the fabric and trim., arrived fast and. The result is there. Beautiful perfect❤️Vou buy other colors
The order to Peter was 30 days. The price is 674,64 rubles. It's just fire! Very cool! I take for sunny weather on a business trip to cover my hands and ass too. In the heat in suits do not look like, and this beauty on white clothes is exactly what I need. Yes in it at least in the city, at least on the beach.) Stitched neatly, the cut is unusual, but it falls well, it looks interesting, with pockets, the fabric is breathable, translucent, I think that the White will be even more transparent. Although it is written 100% polyester, but feels like soft cotton. The size was possible and less to take, but I wanted a free silhouette, without any tension. I measure on a black thermal underwear, as you see a lot of stock, but any clothes under this cloak will not be collected in folds, I like. When hung or smoothed, in general will lie perfectly! My dimensions are height 171 cm, weight 69 kg, 94/73/105. The top usually wear 44 Russian, and the bottom 46-48-depending on what model and what it is. I took the size m. I definitely recommend the product! I will order more white.)
Very thin fabric, translucent, you can take a smaller size. Delivery month.
Very like! OG 100 took 3XL. Growth 174 looks great! Less is needed, and then raspolzutsya seams)) is not a blouse, to take in size. original widget. Thank You to all who wrote reviews, thanks to them, find the right size. Will order again, in a different color.
Cool cape! Delivery to SPB 20 days. Quality and style corresponds, so without claims, I liked it very much! So that the floors do not diverge in different directions ahead and back below the priests, it will be necessary to fix, and then it will be even better! Thank you very much to the store, I recommend!